Specialist - Field It Support

**Job Details**

**What will you do?
**

Specialist, Field IT Support

**How will you do it?
**
- Vendor management, coordinate and manage relationships with external vendors to ensure the correct functioning of our Infrastructure
- IT Asset management, inventory check, asset record, lifecycle management (configuration, delivery, disposal), computer equipment, cellphones, printers, production terminals and peripherals.
- Identify potential service enhance opportunities and design the corresponding solutions.
- Cooperate with local projects, ensure the initiatives can be landed smoothly.
- Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
- Install, diagnose, repair, maintain, and upgrade all hardware and equipment (including but not limited to PC, Servers, UPS, VoIP, printers, and scanners) to ensure efficient performance

**What we look for?
**
- Ability to collaborate across multiple functions, departments and levels about IT requirements.
- Ability to conduct research into PC issues and products as required.
- Technical knowledge of PCs software and hardware.
Preferably MS Windows environment, Office 365.
- Motivated by providing excellent user support
- Basic knowledge of Active Directory