The Customer Quality group ensures that all quality demands from customers are met by the Company. It translates related Quality demands from customers into procedures, processes and data that are vital to the rest of the organization to deliver on these expectations. The Customer Quality group discusses, challenges, and negotiates with customers to ensure that these requirements are feasible and engages with stakeholders within the company ensure they are accepting any new requirements and will support the implementation of procedures and processes. The Customer Quality group follows trends and signals new developments and ensures to continue to comply with market and customer expectations regarding quality, food safety and sustainability by engaging with Senior Management in Quality, OPS, C&A, Pharma and Sales.
**Main Responsibilities**:
- Complete the work based on predefined responses and following protocol including communication with the customer as relevant. Obtain missing information from internal stakeholders/customers independently to complete the work within the boundaries of the agreed protocol.
- Make decisions on requests and perform internal Religious product assessment for issuing Religious Statements for customers and request service from external agencies (Religious) based on a standard contract. Update Master Data accordingly and inform and align with customers when required.
- Make decisions regarding Tariff codes and permits. Negotiate with various authorities to mitigate risks and minimize cost for the company and its customers.
**Job Requirements**:
**Required Skills**:
- Strong technical writing experience strongly preferred (minimum conversational English required).
- Reasonable Microsoft Office skills, SAP QM Module, Clover, or any related system.
- Project Management skills and Basic Leadership Skills
- Demonstrated during functions through engagement in team meetings, owner small scale projects and participating in larger projects.
- Strong verbal and written English and local language skills
Required background:
- BS degree in science, engineering or other relevant discipline (preferably: chemical or Pharma)
- 2-3 years as a Administrator, Customer Quality, **Pharma** related while having proven skills in all Customer Quality responsibilities and superior skills in assigned specialism.
- 2-3 years in a function where English was the main language for meetings and written communication.
- Strong internal network within various relevant functions.
**Hybrid: 3-4 days working from home 1 or 2 plant days. (This position is currently based in IFF Tlalneplanta)