.Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.Follow Us on LinkedIn:Summary:Essential Duties and Responsibilities include the following (Other duties may be assigned):- Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices )- Deployment and operation of management tools to enable automation in deploying new equipment, upgrading, and patching existing equipment and produce reports. (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems )- Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed- Help monitor equipment inventory, and order stock as needed.- Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.- Deploy and manage printing / scanning solutions- Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)- Asset management of client related equipment- Work closely with system architect and information security teams in designing and deployment of secure solutions.- Execute Incident, Change, and Root cause ITIL processes.- Primary interface with a location, business unit, or region.- Implement and maintain Security Standards along with standard operational processes.- Assure that service requests and incidents are delivered per SLA and OLA expectations.- Contribute to the delivery of a Technology Roadmap.- Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions.- Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.- Provide "white glove" support for high profile client and executive meetings and virtual conferences.- Execution of an 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson's user productivity devices.- Primary partner with Network and Systems as the infield/on location smart hands.Essential Education, Skills and Experience:- Previous ServiceNow experience a plus- Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.- Experience with Microsoft Windows 10, 11, and the Office365 suite