Specialist Os&D

Essential Functions:

- Coordination of the OS&D Process
- Start OS&D report in access database
- Get detailed information i.e.
type of issue, Item #s, description of product, etc.
- Get disposition from customer
- Fill out RA if applicable
- Follow up until resolution of issue is complete
- Work closely with Claims Adjusters to determine if an OS&D issue should be a claim.
- Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team.
- Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers.
- Must have the ability to evaluate and make decisions regarding OS&D issues.
- Have a monthly productivity between 150 - 180 calls.
- Complete the 24 hours of courses.
- Crosstrain a team member for 8 hours.