.Corporate: Light & Wonder's corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.Position SummaryPeople Solution Center Support Associates are responsible for first-line HR support for all Light & Wonder (L&W) employees. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, human resources (HR) and third parties, regarding HR policy, payroll, benefit eligibility/enrollment, leave administration, life insurance, HRIS systems and other matters that occur during the employment life cycle.The mission of the Creator Care Team is to deliver exceptional customer service to a broad range of employee groups in a timely and accurate manner. The team works in a shared services environment and uses email, ticketing system and telephonic communications to resolve issues and inquiries with sensitivity, compassion, and discretion. To achieve success in ensuring all concerns are successfully addressed, the team works together in a collaborative manner and supports one another in ensuring the employees' questions and concerns are resolved, providing a positive employee experience.Job Functions:Serves as first line response to regional queries from Creators/Sciplayers to address HR related questions.Displays broad understanding of regional/global HR policies, processes, and resources.Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes.Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.Provide escalation support for complex inquiries and provide follow-up as needed.Maintain accurate and up-to-date employee records in the HR database.Provide input and recommendations on processes and improvements supporting technologies.Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.Works with regular oversight to deliver against clear set of priorities and receives basic guidance when introducing new responsibilities.Follows established workflows within the pre-defined organizational procedures and processes.Work and day-to-day activities are closely monitored by supervisors/managers.Run ad hoc reports to validate organizational and personnel data as needed.Assist with other departmental initiatives and projects as assigned.Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.Contribute to special projects, assuming responsibility and timely delivery for allocated tasks