.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.
Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.Title and SummarySpecialist, Product Operations HS Finance Compliance1.
OverviewThe Specialist, Product Operations will join the team of specialists who play a vital role in the implementation and support of the Originating Institutions (OI) for Cross-Border Payment Services.
The successful candidate will be responsible for all aspects of XBS configurations post the technical integration till the commercial launch and support several types of expansion programs of the Originating Institutions subsequently.
This role also project manages the configuration tasks by other internal teams in order to seamlessly complete all end-to-end configurations.2.
RoleThe job role is to spearhead the configurational projects from the regions for the Mastercard Cross-Border business, manage key stakeholders, and support test sessions for new and existing customers.
This role also acts as a subject matter expert on XBS Bank platform capabilities and limitations, bridging the gap between various stakeholders and Regional teams.
The key responsibilities of the role include the following:Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA.
Attention to detail is a critical attribute of the individual to ensure an error-free process.Effectively collaborate with wider cross-functional teams that support cross-border business in order to achieve the overall implementation expectation.Effectively track OI onboarding pipelines and regular follow-ups for the pending details or confirmations from Sales teams/OIs for successfully completing the configuration.Proactively highlight any anomalies with the configuration data provided and diligently follow up to obtain all the desired details for the onboarding.Provide support for all user acceptance testing related to any new functionality that is directly or indirectly linked to the Configuration.Activate new corridors, additional products/channels, pricing changes, new branch additions, demographic changes, etc., for the existing OIs.Collaborate with key stakeholders such as the regional product delivery, Customer Implementation, and product management teams on the configuration-related requirements.Maintain record-keeping of all the configuration requests for addressing any future queries.Collaborate and support other teams such as Customer Support teams in providing required details from the systems pertaining to an OI in order to resolve an issue raised by the OI