Specialist - System Management

Voice Engineer with Genesys Cloud MustHave Technical Skills Primary 1 Genesys Cloud 2 Cisco Unified Communications Manager Call Manager 3 Cisco Unity Connection 4 Cisco Contact Center Enterprise 5 Voice Gateways 6 SIP Trunking 7 Voice Codecs 8 Troubleshooting and ProblemSolving Skills 9 Network Security Principles and Best Practices NicetoHave Technical Skills Secondary 1 Cisco Certifications CCNA Voice CCNP Voice CCIE Voice 2 Experience with Corporate Restructuring Activities 3 Experience with Network Diagrams and Documentation 4 Knowledge of Industry Trends and Advancements in Voice Technologies Soft Skills Required 1 Communication and Interpersonal Skills 2 Collaboration with CrossFunctional Teams 3 Technical Support to EndUsers 4 Flexibility for System Maintenance and Upgrades