Job Qualifications:Recruiter: Montserrat TavaresPosition reports to: Ruben SoteloREQUIRED QUALIFICATIONS:**Skills**:- Demonstrated ability to achieve results under limited supervision.- Strong written and verbal communication skills, with a demonstrated ability to communicate effectively with all levels of an organization.- Handle customer service situations in a professional manner and maintain customer satisfaction as a primary goal.- Troubleshoot, diagnose, and repair product and service concerns.- Understanding of system architecture of Application and System Integration Processes.- Provide high level details of customer problems with reproducible steps to escalate to other teams and departments- Contribute to and use Knowledge Base.- Ability to interact effectively with individuals from different countries and cultures, with a sensitivity to cultural diversity.- Hands-on software troubleshooting experience and ability to analyze into software-related issues and products.- Strong work ethic with an emphasis on service and quality.- Ability to function as an effective team member or independently.- Motivated self-starter with initiative.- Self-managing: well organized, with multi-tasking and time management skills; maintains attention to detail and works effectively in a fast-paced and rapidly changing multi-team environment.- Schedule availabilityLanguages:- Native in Spanish or English- Advance in Spanish or English**Experience**:- 3 - 5 years demonstrated experience in the Technology/IT industry.- 2+ years of experience with SQL queries.
**Education**:- Bachelor's Degree in Computer Science or related field or equivalent work experiencePREFERRED QUALIFICATIONS:- Excellent oral and written communication skills.- Strong interpersonal and conflict resolution skills.- Experience in.NET/SQL Server.- Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.- Experience with Incident management processes.