Ilumina el caminoAcuity Brands (NYSE:AYI) está transformando la industria de la iluminación. Nos enorgullecemos de nuestros. empleados y se enorgullecen de trabajar con los mejores de la industria. Unirse a un equipo comprometido a iluminar el camino a un mundo más brillante, conectado y productivo. Individualmente somos talentosos, pero juntos somos imparables.Job Summary:The primary ror this position is to enhance the customer Importante empresa while providing technical suppor our control's product lines via telephone and e:Mail to internal and rnal customernctions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. Will attend ongoing trainings to continue the closing of knowledge gaps and improve their ability to support internal and rnal customers more efficiently.Key tasks and responsibilities of the role:Answer phones and emair customers such as agents, distributors, electrical contractors, end users, and internal teams providing them with technical information, crossovers, replacements parts, wiring diagrams, spec sheets, and troubleshooting assistance. Set up lab environments to reproduce issues and test potential workarounds.:Capture required daom each customer interaction in case handling toolin proprmat as directed. This includes, but is not limited to, product type, troubleshooting steps, and. Will document to common issues into knowledge base.:Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.:Identifies process improvements and presents them to Sr/Lead Tech.Required Importante empresa and knowledge:Associate's / Technical Degree in Electrical/Electronics or IT or equivalent work Importante empresa:Strong technical aptitude:Proficient in one or more systems/technologiesPreferred qualifications:Results Driven:Conflict Management Skills:Excellent Customer Service/Communication:Team Player:Networking Importante empresa:Building Management System Importante empresa:Bi:Lingual English/SpanishTravel Requirementsstylemargin:Top:0.0; Margin:Bottom:0.0:1:Physical Requirementsstylemargin:Top:0.0; Margin:Bottom:0.0:Sedentary WorkIluminamos el camino a un mundo Brillante, Productivo y Conectado