.Overview:We Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.Know more: PepsiCoJobsJoin PepsiCo, dare for better.Responsibilities:The OpportunityThe purpose of this role is to provide operational support for Sprinklr's Social Publishing and Engagement platform which includes training, access management, platform configuration, communications, and integration with other platforms among others. The Sprinklr Publishing & Engagement analyst is part of a global team that assists all sectors and categories interacting with internal external partners such as creative agencies.Your ImpactAs Sprinklr - Social Publishing Analyst your responsibilities would consist of:Be the first point of contact for end users for supporting social publishing and engagement.Provide Sprinklr (Social Publishing module) training and onboard new users to the platform.Work with IT admins to set up new workflows in the platform for new social channels.Work very closely with IT for resolving issues in a timely manner.Align with sectors on campaign management, in-market changes and re-organization of brand managers.Track the usage of the platform and provide weekly KPI to sector leadership (posts published natively/via the platform).Influence the product roadmap and enhancements.Lead meetings with marketers across sectors on a weekly/monthly basis.Work with DAM team to ensure approved assets are being published via social channels.Maintain social accounts and governance, passwords for specific sectors. Ensure passwords are encrypted and saved inside PepsiCo platform.Articulate issues and develop methods of solving concerns from the sector.Qualifications:Who Are We Looking For?Experience+2 years experience using Sprinklr (Social Publishing module required).Business-level proficiency in English.Experience designing and producing reports and dashboards.Experience working and collaborating with internal and external stakeholders such as technical teams, agencies and marketers.Resourceful to solve technology and stakeholder problems.Experience running change management activities such as trainings and process documentation