Job detailsCountry: MexicoState / Region / Province: MexicoWork Location: Domain DeliveryInterest Group: Infy MexicoRequisition ID: 117011BRYour role:As an Application Maintenance and Support Specialist, you will work on maintaining important applications for leading global Financial Services firms.Required:Minimum 6+ year experience in SQLExcellent communication skillsGood analytical and problem-solving skillsGood time management and organizational skillsAbility to handle multiple concurrent tasks with minimal supervisionMaintain accurate records of changes, incidents, projects, and as-built documentationExperience working in a team-oriented, collaborative environmentApplication Support knowledge and good analyzing skillBasic idea in Front End UI related supportGood to have Autosys knowledgeExcellent communication and analytical skillsPreferred:Experience in Sybase/DB2/RDBMSExperience with job scheduler (Ex. Autosys), Ticketing tool/JIRAExperience in Application Support in Unix, SQL & UNIX scriptingRole Description:Work actively with team members to analyze and resolve application issuesIncident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)User Ticket management (Backlog review, User interface and manual prioritization)Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activitiesCoordinate release and post-release support and handoverImplement bug fixes, minor enhancements etc.Identify defects/discrepancies to identify the root cause by debugging or analyzing logsImprove application stability by observing patterns, recurring alerts or issues for permanent fix or automationPersonal:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsThis position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.#J-18808-Ljbffr