Location:
Guadalajara SSC, MexicoReports to Program Manager, HR Digital, Vendor Management, Insights & Reporting ServicesKey Deliverables Run reports and conduct analyses to monitor key metrics and drive adoption Assist users with Confidencial reporting inquiries and requests Grant security access to HR systems and toollowing security protocols Support new HR technology implementations Support testing efforts related to HR technology Conduct data audits to ensure data and compliance with corporate data administration, security standards, HR policies, and procedures Give presentations to different levels of the company regarding KPIs, adoption of systems, various metrics, and other necessary topics. Resolve escalated inquiriom Customer Service Rep. &amnctional Specialists regarding system inquiries or issuesKnowledge, Skills, and Requirements:
Confidencial Reporting & Analytinctionalityknowledge is a must Able to run reports, conduct audits and interpret data to conduct analysis Advanced English level and Spaniuency. Portuguese is a plus Microsoft Power BI skills required Advanced MS Excel skills and in general of the different MS Office programs University Degree or equivalent Importante empresa in a - years
- service center Importante empresa with direct customer interaction is ideal General expertise in use of HR digital tools and technology required Importante empresa in more than one ERP or HCM systems preferred General knowledge of each of theConfidencial Modules ServiceNow Importante empresa is preferred Importante empresa in UAT testing Importante empresa in Agile development methodology Proven time management skills, and a strong sense of urgency Ability to quickly comprehend requirements and carry out transactions in accordance with set standards Demonstrated ability to communicate verbally and in writing Limited travel may be required (travel to US) Will require sometimes non-standard work hours, supporting EMEA and APAC regionsDesired behaviors and attributes:
Strong communication and interpersonal skills and a collaborative team spirit Exceptional customer service skills Nimble and autonomous learning Knowledge of tll HR operations solution and intersection points Change Management Importante empresa in Confidencial & ServiceNow Go-Live deployments in Confidencial & ServiceNow if possible Proven high level of customer service Ability to work under pressure in a teamwork environment Detail-oriented execution of routine and complex processes (nctional / operational knowledge) Uses technology to improve and automate activities Effective vendor and partner collaboration Balance of speed and thoroughness Rigorous management of data standards across systems Understanding tow of data and system integrations Ability to establish effective professional working relationships Problem-solving skills and a customer service orientation Consistent exercise of judgment and escalation as necessary to resolve problems Strong work ethic, integrity, and personal accountabilityRelocation Available:
No