.We're in relentless pursuit of breakthroughs that change patients' lives.
We innovate every day to make the world a healthier place.To fully realize Pfizer's purpose – Breakthroughs that change patients' lives – we have established a clear set of expectations regarding "what" we need to achieve for patients and "how" we will go about achieving those goals.Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.In Pfizer Digital Core Solutions, we partner closely with our Pfizer business operations colleagues to efficiently deliver robust supporting technology solutions that enhance their work to achieve the Pfizer purpose.
We value our team members' technical skills, but also their passion, teamwork, and growth.
Our culture is focused on delivering value through courage, excellence, equity, and joy.
Our collective skillset supports all aspects of technology planning, project execution and application development excellence.The primary focus of the Sr.
Associate, Business Analyst is to provide support for Digital related strategic initiatives at the site by working with site stakeholders to understand business requirements and collaborating with Digital Solution Areas to determine solution fit within the current system portfolio.
The position engages with the site business to identify and define scope for continuous improvements initiatives and related solutions that can be leveraged across the PGS Plant Network.
This position can lead specific site projects and assist with implementation of global standard solutions at the site.
This position works with the Sr Manager, PGS Digital Site Lead to manage the site PGS BT portfolio and ensure programs are delivered to meet or exceed site goals.
This position facilitates and provides on-going monitoring of support for all Digital Systems and services used at the site.
Also, must facilitate and provide on-going monitoring of support for all BT Systems and Services (core, non-core, local, infrastructure, etc.)
used at the site.
The position will escalate support issues with Digital Solution Teams, BTAMS (Application Management Services), and Digital Infrastructure teams as needed.
Must provide local Digital applications not under BTAMS scope.
Also, leads site-specific and regional projects, assists with the implementation of global solutions for the Toluca site, and serves as the primary point of contact as needed.Key responsibilities are below:Problem resolution:Provides support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements.Resolves problems and identifies issue-prevention opportunities and solutions, demonstrating true service excellence