Sr. Associate, Network Operations

At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment.
Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide.
As part of our team, your next big idea could be our newest innovation.
Here's your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.
As a second Level support for LAN, Voice IP, Project Management ,support diagnostics and troubleshoot incidents.
You will assist in definition and implementation of network solutions of the customer and interact with other IBM / Kyndryl and AT&T service towers to ensure the end-to-end solution of issues.
also you will be Vendor Management of customer 3rd parties and interact with IBM- KYNDRYL, AT&T, Vendors and Suppliers.
Execution of service delivery and process.
7x24 availability.
- Cisco CCNP, Juniper, and LAN Switching to execute second level support.
- Multi-brand knowledge preferred in switching and routing (Cisco, Juniper, Extreme, IBM etc.)
- Knowledge for supporting Network Monitoring Tools like as Netbrain.
- Good relationship with customers with leadership skills and capable to work under high stress.
- Administration of network problems.
- Fluent Spanish and English speaking.
- 3 years experience in Cisco or Juniper