**Summary**:
- Contribute to improve local/simple business processes, products, services, and software through data analysis. -Engage with business representatives and support the appropriate TT teams and Functions to develop business requirements and deliver data-driven recommendations to improve efficiency and add value.
**About the Role**:
**Major accountabilities**:
- Contribute to create -consistency and traceability between user requirements, functional specifications, and testing and validation.
- Support validation and testing as appropriate and ensure alignment to Security and Compliance policies and procedures within Service Delivery scope.
- Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), TT Service Portfolio and with industry standard methodologies in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable.
- Develop business knowledge of patient support programs in US to suggest improvement and new solutions to improve patient experience and patient support center's efficiencies.
- Provide consulting to US Patient Support Program team during project implementation and ongoing services.
**Key performance indicators**:
- Feedback on dedicated phases for Project execution (quality, time).
- Process efficiency (specific scope).
- Steady / Uninterrupted process flow (specific scope).
- Completeness and accuracy of Business Process Model (BPM) -local or non-complex processes.
- Business process documentation up to date (specific scope).
**Minimum Requirements**:
**Professional Experience**:
- University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
- 5 years working experience within using digital technology with Integration and data mapping.
- Multi-national global experience.
- Highly desirable Salesforce experience and IT Call center support experience.
- Pharmaceutical or Medical Industry experience is desirable.
**Skills**:
- Customer Relationship Management.
- Agile Project Management
- Interactions with senior management.
- Collaborating across boundaries.
- Ability to translate Business requirements into Technical solutions
**Languages**:
- English.
Division
Operations
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Job Type
Full time
Employment Type
Regular
Shift Work
No
