Overview:
**Responsibilities**:
- The Sr. Change Analyst is a key member of the Change Management team, primarily focused on technical pre
- and post-implementation review of changes to ensure regulatory compliance.
- Pre-implementation review will verify the technical accuracy of documentation and potential impact of changes are properly documented and tested prior to implementation in a Production environment.
- Post-Implementation Review (PIR) will investigate changes, including logs, audit trails, event records, system configurations, and other technical artifacts, to create an independent technical audit of changes implemented on regulated systems.
- Perform PIR on both successful and unsuccessful changes.
- Ensure technical documentation on changes meets audit, regulatory and safeguard compliance requirements.
- Access systems, as needed, to locate, collect, and review technical evidence needed to support PIR documentation.
- Create PIR documentation for changes, validating changes were implemented in the Production environment as written, with no steps missing or added, and within the documented timeline.
- Because PIR documentation will require reviewing multiple systems and technologies, a broad technical background with some experience with working with log files, scripting and/or coding is required.
- Review change records against logs, audit trails, event records, system configurations, and other technical artifacts to ensure changes are being completed for changes.
- Identify patterns or areas of change non-compliance and report them to the Change Manager to be escalated and addressed.
- Identify opportunities for automation of change documentation, validation, testing, review, and/or approvals.
Assist with the other normal processes within Change Management, including:
- Review Request for Change (RFC) submissions by the change owner.
- Assess the risk and impact of changes made to the production environment as part of change standardization.
- Perform change auditing functions in support of governance and compliance requirements including, but not limited to, Sarbanes-Oxley Act (SOX), GrammLeach-Bliley Act (FTC Safeguard Rule), SOC1, SOC2, etc.
- Facilitate Change Advisory Board (CAB) meetings.
- Ensure all necessary communication; documentation and testing are done prior to approval.
- Request for a review f rom technical peer who will ensure that all technical steps are appropriate and correct.
- Approve or Deny the Request for Change based on Oportun Change Policy.
- Processing, reviewing, categorizing, documenting, and working with stakeholders to ensure clarity of change requests to configuration items being af fected.
- Coordinating with Testing and Release Management staf f to manage change requests through all phases of their lifecycle.
- Managing change requests through all phases of their lifecycle.
- Administering the change request queue to ensure processing thresholds are achieved.
- Measuring change ef fectiveness and generating performance metrics regarding global change environment and activity.
- Providing administrative support to the Change Approval Board (CAB) including agendas, meeting minutes and decision documentation and is a backup to facilitate CAB if the change manager is not available
Qualifications:
- Demonstrated ability to multi-task and ef ficiently work several projects simultaneously with strong organizational skills.
- Able to work independently, as needed, with strong attention to detail, timelines, and requirements.
- Excellent written and spoken English.
- Must be able to work in a fast pace & stressful environment.
- BS/BA Degree in Computer Science, MIS, or related field/equivalent experience.
- Working knowledge of applicable regulations, including FTC Safeguards and SOX.
- 8+ years working in a similar function or role.
- 5-8 years of experience in one or more of the following:
- Linux/UNIX system administration (including bash/shell scripting)
- Manual log file review and identification
- Scripting (bash, Python, Perl, etc)
- Coding/Application Development (C/C++, Java, Python, JavaScript, etc)
- Application management, or another hands-on sof tware-based technical role
Nice to Have:
- ITILv3 Foundations or greater Certification (strongly preferred)
- 5-8 years of experience with IT process related industry best practice service delivery f ramework and IT service management standards such as (such as ISO 20000-1:2005).
- Broad multi-disciplined technical background with a working knowledge of development, inf rastructure, and data management.
Company Overview:
Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone.
Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs.
Since inception, Oportun has provided more than $12 billion in