.**SRE Engineer****Lead II - Cloud Infrastructure Services**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.**You Are**:As an SRE Engineer, you will provide low-touch management to maintain high service reliability, availability, integrity, confidentiality, compliance, and performance at scale through extensible services and platforms, data insights, automation, and product feedback.**The Opportunity**:- Work closely and guide development teams to improve the maintainability and reliability of services.- Handle seamless upgrades of infrastructure and services through automation. Identify, gather, analyze, and automate responses to key performance metrics, logs, and alerts.- Ensure compliance with high security standards including inventory and access control monitoring and reporting- Conduct 5-whys incident reviews to analyze failures and prevent a recurrence- Provide service support by participating in regular on-call shifts and responding to service issues.- Develop and maintain up-to-date, clear, and effective operations automated responses, and playbooksThis position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required**What you need**:- 7+ years of experience- Good understanding of customer infrastructure and related CIs.- ITIL Foundation certification- Thorough hardware knowledge- Basic understanding of capacity planning- Basic understanding of storage and backup- Networking:- Hands-on experience in Routers and switches and Firewalls- Should have minimum knowledge and hands-on with BGP- Good understanding of Load balancers and WAN optimizers**What we believe**:We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the center of everything we do.**Humility**:We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.**Humanity**:Through business, we will better the lives of those less fortunate than ourselves.**Integrity**:We honor our commitments and act with responsibility in all our relationships
