.At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.The Sr. Collaboration Admin will work closely with key infrastructure and business team members to support the design and implementation of the telephone and collaboration architecture. The Sr. Collaboration Admin will primarily support the operational aspects of Microsoft Teams, focusing on the administration, monitoring, and stability of voice, presence, video, collaboration, and telephony network services across the organization.ESSENTIAL DUTIES & RESPONSIBILITIES:Responsible for the management and upkeep of Microsoft M365 systems for the delivery of services. Service includes Microsoft Teams, SharePoint, OneDrive, and other technologies as defined.Install, maintain, and troubleshoot voice and video environments at domestic and international sites.Plan, analyze, test, and deploy changes or policies for Microsoft Azure, Azure AD, Office 365, and/or related services following current best practices.Adhere to and promote existing ITIL processes and change management procedures.Perform analysis and capacity planning to ensure the performance and scalability of the voice and video environment.Develop standards and technical documentation to support Level 1 and 2 staff.Assess complex projects with a variety of requirements quickly, correctly prioritize tasks, provide accurate time estimates, and complete tasks in a timely manner while communicating changes and updates.Maintain system documentation.Manage existing technology solutions to ensure they are secured, available, and perform optimally.Provide recommendations to management resulting in purchases and installation of hardware and software solutions that will support current or future business needs.Management of PSTN services and service providers, working closely with the telecommunications team to manage service providers, service, DID pools, Wireless Service, and various other systems and services.Acquire and maintain knowledge of relevant Microsoft services and support policies to provide technically accurate solutions to customers.Assist in the planning, design, and implementation of the overall corporate voice and video infrastructure.Perform analysis, research, and take corrective action as needed to resolve 3rd-tier incidents, requests, problems, and escalations from lower tiers of support.Utilize advanced technical knowledge to analyze, log, track, and resolve complex issues.SKILLS, KNOWLEDGE & EDUCATION:Bachelor's degree in Computer Science, Information Technology, related technical field, or equivalent practical working experience.5+ years of progressive IT experience within MS O365 increase responsibility
