.Working with the Delivery Excellence group, the Solution and Service Delivery (SSD) change and comms team areresponsible for executing the SSD communications and change strategy across all Commercial IT domain areas.The role shall require a strong focus on end-user recipients of commercial IT products and capabilities seeking to developchange and training artefacts as well as coordinating facilitator-led comms and training engagement so IT products areunderstood and seamlessly adopted by the ever-expanding stakeholder matrix.The Delivery Excellence group are tasked with driving for consistency and simplification, promoting lean execution, andhave a continuous eye on improvement. The role of the change and comms analyst shall also be one that always seeks toevolve our ways of working, looking for opportunities to support the development the SSD change and communicationsstrategy and deliverables.**Typical Accountabilities***- Working in a small team providing SSD comms, change and training to all domains including CommEx & DigitalMarketing, Medical & Market Access, and IT Data and AI- Partners with IT Capability and Business Engagement partners to perform Comms, Change and Training needsanalysis as part of platform and product delivery- Works alongside platform delivery groups to understand new capability development ensuring training needs andartefacts are accurate and end-user relevant- Executes the development of training material and delivers training and engagement meetings in a consistent wayacross all domain areas.- Supports the evolution of training portals and artefacts, and researches new tooling and methods which may addvalue.- Seeks to develop his/her/they're own skills to SME level to meet the demands of a continually evolving technicallandscape- Manages 3rd party suppliers individuals, onboarding/offboarding, coordinating efforts, and acting as qualityassurance to ensure high quality deliverables- Executes internal SSD communications.**Education, Qualifications, Skills and Experience****Essential**- Degree level education- Prior experience in an Information Services/InformationTechnology environment with good business acumen- Experience in change management with proven ability todeliver global change initiatives.- Ability to engage and influence stakeholders at all levels- Demonstrable experience developing communicationsand engagement plans, and producing variouscommunications materials using different media andchannels.- Developing and delivering training programs andmaterials for different audiences- Experience in working in a technology/software deliveryenvironment**Desirable**- Experience in working in an Agile delivery organization.- Experience with Digital and CRM technologies, in particular Marketing Cloud and Data Cloud platform/products (not essential).- Able to work and communicate with globally distributed teams.**Skills and Capabilities****Essential**- High level written and oral communication standards