.Job Title:Sr. ConsultantJob DescriptionWe're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Our game-changers:Challenge ConventionsDeliver outcomes unimaginedCreate experiences that go beyond WOWIf this is you, we would love to discuss career opportunities with you.In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Qualifications:Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years Customer/User Experience Research experience OR Master's Degree AND 1+ years Customer/User Experience Research experience OR Doctorate Degree OR equivalent experience.3+ years' Experience in transforming experiences.3+ years Designing, planning, and facilitating live and virtual Design Thinking workshops.3+ years in user experience research, design research, product research or the equivalent with strong theoretical and practical knowledge.Preferred Qualifications:Design Thinking Certification from an accredited institution (e.G., IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs).3+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.).1+ years conducting 1:1 research interviews.1+ years relevant domain experience within the technology sector.1+ years experience in research methods impacting both product direction and detailed experience design.Master or PhD degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience.Experience working in an Agile and/or fast-paced environment.Experience with a broad range of research methodologies (qualitative and quantitative techniques).High comfort level with ambiguity
