**Join a team recognized for leadership, innovation and diversity**:
As a Senior Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. In this role, you have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.
**KEY RESPONSIBILITIES**
- Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
- Implement best practices and standard operating procedures to streamline processes and improve efficiency.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
- Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
- Process invoices, sales orders, purchase requisition in the ETR
- Analyze information regarding booking package according to Honeywell Policies
**YOU MUST HAVE**:
- At least 1 year of experience in Customer experience.
- Portugues fluent
- Strong analytical and problem-solving skills.
- Excellent project management and organizational skills.
- Ability to collaborate and influence cross-functional teams.
- Excellent communication and presentation skills.
- Proficient in data analysis and reporting tools.
**WE VALUE**:
- Bachelor's degree in business administration or a related field
- Strong leadership and team management skills
- Ability to work in a fast-paced and dynamic environment.
- Innovative and solution-oriented mindset.
- Excellent interpersonal and relationship-building skills.
- Continuous learning and self-development mindset.
**Additional Information**:
- ** JOB ID**:HRD234410
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt
