Sr Cust Exp Specialist

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. This position provides support to programs in the energy business in US and Canada, ranging from demand response, rebate, meter exchange and behavioral audits. Depending on the programs assigned, agents may handle both inbound and outbound call types; provide program guidance and education to customers, perform diagnostics/troubleshooting over the phone to attempt to resolve or take action immediately, determine the scope of the problem and assist in providing temporary interim technical solutions until a technician can arrive if service dispatching is required, schedule field technicians for service calls or meter exchanges, through customer enrollment and equipment qualification via inbound and outbound calls.

**Key Responsibilities**
- Call management
- Customer support
- Appointment scheduling
- Administrative Support
- Basic switch or AC thermostat troubleshooting
- Rebate processing
- Appointment scheduling
- Program information

**YOU MUST HAVE**
- High School Diploma, or equivalent.
- Some experience in the field, call center preferred.
- Microsoft Office proficiency
- Advanced English level (C1-C2)

**WE VALUE**:

- Communication and soft skills
- Quick learning and continuous improvement
- Empathy
- Attention to detail
- Teamwork oriented mindset
- A commitment on discovering ways to improve service
- Ability to work with limited direction

**Additional Information**:

- ** JOB ID**:req447129
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt