Sr Cust Exp Specialist

Innovate to solve the world's most important challenges
Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities

Processing Returns


Customer Invoicing


Prepare Forecast Reports


Administrative Support


Order Processing


Monthly rotating shifts: 8 AM - 5 PM, 11 AM - 8 PM and Weekends (11 AM- 8 PM) and 2 days off.

YOU MUST HAVE

High School Diploma, or equivalent. Some experience in the field.


Advanced English level (C1)

WE VALUE

Experience with SAP and Salesforce


An attention to detail


A bias for action


An ability to work in a team


A commitment to discovering ways to improve service


An ability to work with limited direction

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Additional Information

JOB ID: HRD245538
Category: Customer Experience
Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
Nonexempt


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