Sr Cust Exp Specialist

Join a team recognized for leadership, innovation and diversityServe as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Key ResponsibilitiesEnd to end Order processing / order managementProcessing ReturnsCustomer InvoicingAdvocate of creating a memorable customer experienceYOU MUST HAVEBachelor's degree / equivalent, or High school diploma with significant relevant experience.Advanced EnglishWE VALUEAttention to detailsKnowledge of principles and best practices in customer serviceGood team and communication skillsAn ability to take initiative and work with limited directionAn ability to learn quickly, self-learnerExperience with SAP, Customer Portals, Excel, integrated reporting systemsAdditional InformationJOB ID: HRD247421Category: Customer ExperienceRelocation Tier: Not ApplicableSecurity Clearance:Aviation Authority (FAA for US):Band: 02Referral Bonus: 3000Requisition Type: Standard RequisitionUS Citizenship:FLSA Statement:FLSA CODE: Nonexempt#J-18808-Ljbffr