Long DescriptionPrincipal AccountabilitiesIn addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:Customer Order ProcessingManaging orders from inception to customer delivery and communicating any exceptions to the involved teams (Customers, sales rep, etc).Processing CO within required periods.ZOODI Maintenance: Clear order exceptions daily, review special instructions, and ensure that the instructions are followed by the warehouses.Follow through with order issues to ensure timely deliveries, including collaborating with the credit department regarding credits, debits & credit holds.Communicating directly with sales operations regarding pricing and/or allocation issues.Working closely with carriers to identify the root cause of mis-ships and late deliveries.Ensuring any special order requirements and scheduling requirements are followed, and that any special requirements are properly recorded in SAP.Monitor and Manage Back OrdersCheck order fulfillment prior to delivery to ensure that products in stock are allocated, including checking alternate plants to fill orders.Work in coordination with the allocation administrator to ensure priority orders are filled accordingly.Work with inventory planners when necessary to determine when reworks or inbounds are available.Manage back orders daily and release to the warehouse on a specific schedule per respective account.Regularly review back ordered products to ensure they are filled once received by the warehouse, including products that were originally on allocation when the order was created.Customer ManagementMeet customer response time for email responses and returned phone calls.Complete and provide all requested customer reports (i.E., Product ETAs, order ETAs) by the customer requested deadlines.Account ManagementUpdate and maintain customer profiles.Research and provide credits and debits to the customer.Process RMAs and provide them to the customer.Principal RequirementsAbility to manage and/or provide backup to accounts in any CAS-Related Channel.Knowledge of pricing programs by channel and/or customer.Familiarity with Electronic Data Interchange (EDI) and Business-to-Business (B2B).Maintain a relationship with the returns department to solve complex return issues, unauthorized returns, and non-compliant products.Substantial knowledge of logistics.Advanced English level.SAP Knowledge.Intermediate Excel Knowledge.Minimum Experience RequirementsC - Requires experience at an intermediate level (5-8 years).EducationD - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).TravelLocal Travel - Less than 10%.Job Segment: Fulfillment, Customer Service Representative, ERP, Operations, Customer Service, Sales, Technology#J-18808-Ljbffr
