Sr Customer Service Representative

BeneficiosPrestaciones superiores a las de la leyEstabilidad laboralSueldo competitivo DescripciónSENIOR CUSTOMER SERVICE REPRESENTATIVEThe Sr Customer Service Representative is the primary point of contar an assigned group of customer accounts. The purpose of the Sr Customer Servinction is to serve as tce to the customer providing value added services that grow our business. Individuals in this position respond to and manage internal and rnal customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and rnal vendors. The majority of contacts are customers, although there equent contact with a supervisor to obtain advice or additional authority to resolve issues. The Sr CSR must support and participate in Lean Six Sigma initiatives and must take responsibility to continually develop and use sound judgment in decision making and problem solving. As representatives of Avient, individuals in this position are required llow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential.EDUCATIONDegree Business Administration, International Business or similarFluent EnglishImportante empresaProviding customer service by product and service information; resolving product and service problems (3-5 years)PROFESSIONAL SKILLSProduct KnowledgeOrder ManagementCustomer ServiceAccount ManagementWorking knowledge of MS Windows, RP Oracle or