.By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.CustomerWe focus on our customers' successInnovationWe create better solutionsCollaborationWe create success togetherInclusionWe always interact with others respectfullyCandorWe are open and honest with one anotherIntegrityWe do the right things and do things rightPosition scope:The Customer Operations Specialist performs customer service activities for internal and external customers. This person will be technically knowledgeable of the site's products, services and local processes and be able to use that understanding to provide solutions to customer requirements. This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, Technical Solutions, Customer Solutions and Sales to provide solutions that fulfill our customers' needs with speed, accuracy, and exceptional communication. This position will be responsible for executing the quoting, order, and configuration engineering processes at the facility. This position may interact directly with "factory direct" customers as appropriate. This position provides administrative support to Supply Chain specifically to the MRO buyer to facilitate communication with US suppliers and assist with identifying cost saving opportunities.Essential duties and responsibilitiesChampion the voice of the customer1) Instill customer advocacy during interactions with peers and facility personnel.2) Represent LRM and the site's needs to customers and Sales as appropriate during customer communications and issue resolutionPartner with Customers, Sales and Customer Service organizations to meet customer requirements and grow sales.1) Develop and foster customer relationships by working directly with Factory Direct customers and partnering with Sales and Customer Service for Strategic and Multi-Site customers.2) Communicate with customers and other LRM functions (Sales, Customer Service, Technical Solutions) to fully understand customer requirements.3) Respond to requests with prompt, meaningful answers and input when working with customers and other LRM functions.4) Ensure that all customer contractual obligations are implemented and maintained as required.5) In relation to Corporate/Multi-Site Customers:- Provide information to Sales/CSR team as needed to grow sales and meet customer requirements.- Provide input for Quarterly Business Reviews and participate as required.- Provide information and input to the annual and monthly forecasting process, including reconciliationto the monthly facility forecast.6) In relation to Factory Direct Customers:- Work directly with Factory Direct customers to meet customer needs, develop relationships and support sales growth