**Join a team recognized for leadership, innovation and diversity**:
Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe.
You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way.
You will participate in prioritization, enhancements, break fix activities and stability analysis.
You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience.
**Key Responsibilities**:
- Lead meetings to assist customers
- End to end specialized IT support
- Fast Response / support Executive Customers
- Documentation and reporting
- Create IT user guides, training
- Test and develop issue fixes
- Participate in audits
- Proactive issue identification
- Troubleshooting and root cause analysis
- Maintain equipment stock
**YOU MUST HAVE**:
- Bachelor's degree in a computer-related discipline or equivalent experience
- Experience with Microsoft 365 Suite
- 3 years of experience in Customer facing IT support
- Outstanding ability on problem solving, project management, communication skills, team player, and change agent.
- Rotate working schedule (on call)
- Fluent English
**WE VALUE**:
- Experience in continuous improvement and risk assessment
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Excellent customer focus
- Conveys information with clarity, ensuring messages are understood across diverse, global teams
- Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
- Programming knowledge is a plus
**Additional Information**:
- ** JOB ID**:HRD189639
- ** Category**:Information Technology
- ** Location**:Av.
Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Exempt