Sr Cx Op Exc Professional

**Join a team recognized for leadership, innovation and diversity**:
This role is the primary liaison between the Hubs and other supporting teams: Digital, Corporate, L&E, Marketing, Pricing, Sales. Any information/requests/updates/alerts/changes from the 5 x hubs to the rest of Honeywell, to and for, feeds through this role.
The role aligns with Titan team on dealing daily on operations and escalations issues. EXAMPLE: Some functionality is down and not working; CS needs to support with manual intervention. This role coordinates with the agents. It also coordinates the UAT and Hypercare.

**Key Responsibilities**
- Manage multiple end-to-end projects.
- Manage/Enforce KPI Tracker, Rail, Bowler together with hub leaders.
- Manage the CS team communication: Weekly update to the hub with any news, policy changes, tweak to process stay abreast, compile and communicate.
- Manage the weekly MOS and bringing all the teams together on the Tier 4 calls - pull the content and deck together liaising with other functions.

**Must have**
- Bachelor´s Degree
- English proficiency
- 3-5 years of experience

**We value**
- SAP
- Sales force
- Tableau dashboards
- Customer experience skills

**Additional Information**:

- ** JOB ID**:HRD229045
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt