.Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn't be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can't have self-service if employees are not engaged. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 50-70%. We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies.About the RoleThe Technical Operations team creates and maintains the infrastructure that runs the Espressive Barista SaaS product.ResponsibilitiesIdentify and plan improvements to the infrastructurePrioritize tasks and groom the backlogImplement and enforce company policy regarding infrastructure and securitySupport developers in implementing infrastructure to support new featuresSupport customer success team to implement customer solutionsEnsure that the infrastructure is running, reliable and performantWrite automated scripts for infrastructure automationParticipate in On Call rotationMaintain the confidentiality, Non-competition, Non-solicitation, and Intellectual Property Assignment Agreement.Follow the Handbook and code of conduct conditionsSkills or Qualifications Required5 – 10 years scripting experience (ie