**Responsibilities**:**Digital Customer Experience**:- Respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.- Proactively identify opportunities to enhance the digital customer journey.- Implement strategies to improve overall customer satisfaction and loyalty.**Website Support**:- Troubleshoot and resolve technical issues reported by users, collaborating with the IT team for complex problem-solving and demonstrating the ability to drive issues through to resolution.- Monitor website performance, conduct regular checks, and ensure the website meets user expectations.- Work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas**Operational Excellence**:- Streamline and optimize operational processes related to website support, customer interactions, and issue resolution.- Identify areas for improvement and implement solutions to enhance operational efficiency.- Collaborate with cross-functional teams to ensure alignment with operational goals and standards.**Training and Documentation**:- Develop and maintain comprehensive documentation for website support processes.- Provide training sessions for internal staff on customer experience and operational procedures.**Data Analysis**:- Utilize data analytics to gain insights into customer behavior, identify trends, and recommend improvements.- Generate reports on key performance indicators related to customer experience and website support.- Qualifications:- Bachelor's degree in a related field or equivalent experience.- Proven experience in digital customer experience and website support roles.- Strong technical aptitude with a good understanding of web technologies.- Excellent communication and interpersonal skills.- Experience in process optimization and operational excellence.- Analytical mindset with the ability to use data for decision-making.**Qualifications**:- ** **Bachelor's degree in a related field or equivalent experience.- Proven experience in digital customer experience and website support roles.- Strong technical aptitude with a good understanding of web technologies.- Excellent communication and interpersonal skills.- Experience in process optimization and operational excellence- Analytical mindset with the ability to use data for decision-making.**Additional Information**:- ** JOB ID**:HRD221740- ** Category**:Marketing- ** Location**:Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico- Exempt