Sr. Global Quality Manager

JOB SUMMARY

Support the globalization of business through leading and coordinating the standardization of systems, procedures, and policies across all of the Jabil Engineering development sites worldwide. Ensure that current and future quality design and proto manufacturing systems meet and/or exceed customer design requirements and all regulatory requirements. Review and promote improvement in customer metrics to ensure customer satisfaction both external and internal. Act as a liaison between Jabil Engineering design sites for design projects during development and release to production facility, including providing and assuring input into transfer plans and project schedules, supporting design team, data and knowledge transfer activities, and participating in launch activities as needed. Make sure that all projects are following the defined requirements inclusive of PCP and that dashboards are reviewed accordingly. Provide support and technical assistance to new Design facilities and/or production startups. Provide mentoring and technical assistance to your direct reports and Jabil site Quality Managers and staff. Assume travel international and/or domestic as appropriate visiting customers, and presenting engineering NPI verification and validation capabilities requested by BU or from Executive management as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES Business Strategy and Direction: Know and understand the Corporate strategic directions as it relates to goals and objectives and tie them to the Engineering Quality Manager goals and objectives.Define, develop and implement a Quality strategy which meets and contributes to the Corporate Quality requirements and strategic directions related to compliance and certification requirements.Develop an understanding of the workcell business strategy as it pertains to Engineering design initiative and develop Quality requirements that meet and exceed expectations.Provide regular updates to the engineering development executive management and work cross-functionally with all functional managers as appropriate to solicit new design wins on the execution of the strategy. Cost Management: Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).Evaluate, implement, and utilize tools to monitor departmental cost and cost trends, striving continuously to improve value and improve infrastructure for monitoring key goals and objectives.Provide feedback on quality initiatives to peers on cost and cost trends. Forecast Development and Accuracy: Prepare timely forecasts for the department.Compare forward forecast results to historical actual results for trend assessment and analysis. TECHNICAL MANAGEMENT RESPONSIBILITIES Lead and coordinate the standardization of systems, procedures, and practices across all of the Jabil workcells.Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements.Review and promote improvement in customer metrics to ensure customer satisfaction.Act as a liaison between Jabil engineering sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities, and participating in launch activities as needed. Assure that you have defined project team for all quality roles in the engineering design sites.Provide support and technical assistance to new facility and/or development startups.Review and promote improvement in customer metrics to ensure customer satisfaction.Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities, and participating in launch activities as needed.Provide mentoring and technical assistance to direct reports and Jabil engineering site Quality Managers and staff.Coach/Lead direct reports at all engineering design sites as appropriate or required by infrastructure change. Ensure all sensitive and confidential information is handled appropriately. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy.

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Advanced PC skills, including training and knowledge of Jabil's software packages in an integrated system such as SAP.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. ESSENTIAL SKILLS, ABILITIES AND EXAMPLE BEHAVIOR(S) DELEGATE: Able to clearly assign responsibility and authority for tasks to appropriately selected individuals or teams.HIRE TALENTED STAFF: Able to recruit and hire the best people available for permanent or temporary assignments.ORGANIZE: Able to assemble appropriate resources to get things done.PLAN: Able to develop short- and long-term operational and/or financial plans that are appropriately comprehensive.LISTEN: Able to actively listen and convey understanding of the comments and questions of others.SPEAK COMPETENTLY: Able to speak clearly and concisely.PRESENT SKILLFULLY: Able to prepare and deliver clear, effective, and professional presentations.QUESTION: Able to use effective fact-finding techniques to discover all relevant information.BE STRAIGHT-FORWARD: Able to communicate directly and rely on fact-based positions.WRITE PROFICIENTLY: Able to convey information clearly and effectively through both formal and informal documents.COLLABORATE: Able to act as part of a larger team outside of the immediate department or group.MAINTAIN COMPOSURE: Able to stay calm and even-tempered when handling a crisis or stressful situations.RESOLVE CONFLICTS: Able to bring conflict into the open and use it productively to enhance the quality of decisions.DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs and proactively address customer needs.FACILITATE GROUP DISCUSSIONS: Able to use effective communication methods and interpersonal behaviors to guide a group toward objectives.NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position.BUILD EFFECTIVE TEAMS: Able to promote team cohesiveness, cooperation, and effectiveness.DEVELOP OTHERS: Able to provide a challenging and supportive climate that encourages development in the work team.EMPOWER OTHERS: Able to establish an environment where risk-taking, ideas, and initiative are encouraged.INFLUENCE: Able to use effective communication and interpersonal skills to convince others to accept ideas or goals.MOTIVATE: Able to create enthusiasm for the work and a desire to excel.PROVIDE DIRECTION: Able to establish and communicate a common vision.ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles.TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals.BE PERSONALLY PRODUCTIVE: Able to use own time efficiently and avoid wasting time.BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts.BE RESOURCEFUL: Able to adapt to shifting priorities, multiple demands, ambiguity, and rapid change.DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers.BE ANALYTICAL: Able to effectively gather all relevant information.DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's Degree in Engineering or Business Management or equivalent education and training AND 6 to 8 years experience in a relevant Jabil quality position or equivalent external work experience, including at least 5 years experience in a supervisory or management role within an accounting department.Advanced degree and Quality management experience with responsibilities for more than one development or manufacturing facility given higher preference. WORKING CONDITIONS Regular business hours. Some additional hours may be required.Travel required, domestic and international up to 50% at peak times.Climate controlled office environment during normal business hours.
#J-18808-Ljbffr