About the Role:
An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT.
The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.
What You'll Do:
Define and maintain the onboarding program for clients based on our product initiatives
Define, track and achieve key performance indicators for the onboarding program
Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations
Ensure the timely and successful completion of new client onboarding for all assigned accounts
Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
Hosting virtual or in-person group training sessions for new customers
What We're Looking For:
4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
Strong business background including project management, account management, problem-solving, business planning, and analytical skills
Excellent interpersonal, communication (both written and verbal), and presentation skills
Experience in delivering client-focused solutions based on customer needs
Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
BA/BS degree or equivalent work experience preferred
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