We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.Description and RequirementsResponsible for managing post-sales requests and activities for large corporate accounts, such as unique customer reporting, returns, concessions, billing adjustments, and other post ship issues (short ship, DOA), in order to drive all requests to a timely resolution.Expertise in multiple roles within the NA Post Sales Operations team (eCommerce, Services, ISSR).Effective communication with internal & external customers for escalated and critical issues.Effectively handle complex requests and unusual scenarios for Post Sales Operations requests.Effectively manage a backlog of open requests, taking necessary actions through completion.Complex Reporting in Excel and SQL using multiple databases (e.G. Flex, LUDP, OVP, etc).Collaborate in the mapping, definition, and testing of processes to be automated by the internal Post Sales Ops development team.Ability to coordinate activities with stakeholders inside and outside the team.Identify and implement best practices that impact the Inside Sales Support processes.Ability to manage other tasks besides their main role.#J-18808-Ljbffr