**Join a team recognized for leadership, innovation and diversity**:The problem investigator is responsible for end-to-end operational management of IT Problem Management globally. The Problem Investigator will drive the operational aspects of problems root cause analysis, identify corrective actions and leverage IT Service improvement. This role will coordinate problem investigations among IT Suppliers, IT Service owners, and IT Operations. The problem investigator will analyze incident chronology, asset history, monitoring events, and IT activities schedules, and set the strategy for IT Service improvement projects and known errors correction.**Key Responsibilities**:- Drive problem root cause analysis and corrective action identification.- Proactively provide inputs to IT Service continual improvement.- Analyze IT trends, and business analysis / impact.- Engage with the IT service delivery MOS.- Provide IT updates to business.- Reports KPIs and metrics to IT Leadership and Service Owners.- Align actions to IT priorities, and ensure process compliance.- Ensure process compliance.- Educate IT teams on investigation methodologies.- Maintain currency on IT skills.**YOU MUST HAVE**:- Bachelor's degree in Information Technology, IT Auditor, or related field.- 2+ Years of working experience in IT. (Service Now Experience. at least 1 Year)- Deep understanding in IT Service Management.- Knowledge of investigation techniques. Working experience leading investigations.- Data analytics and reporting.- Excellent communication skills; conveys information with clarity and directness, ensuring the message is understood across diverse, global teams.**WE VALUE**:- Subject Matter Expertise in two or more areas of IT.- Strong customer service skills.- Understanding of Honeywell Businesses organization.- Poses ability to identify, recommend and follow up on implementation of service improvements; Driving "fast and- right" in a matrixed environment.- Strong business analytical and problem-solving skills.- Quickly identifies interrelationships and patterns among a variety of problems and issues.- Understanding of contemporary trends like AI, Machine learning and/or Predictive Analytics.- ITIL Foundations certification.**Additional Information**:- ** JOB ID**:HRD176321- ** Category**:Information Technology- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico- Exempt
