.The Sr. ITSM Asset, Config. and Discovery Administrator is responsible for both technical and operational components of Asset & Configuration Management and Discovery, utilizing the ITSM tool ServiceNow. This includes ensuring the CMDB contains accurate and current data, maintaining the data (the evergreen process), processing load files into CMDB, technical setup and maintenance administration of ServiceNow Discovery, discovery patterns, and expanding discovery across multiple asset classes.The role requires a high degree of technical knowledge within ServiceNow, assisting with maintaining the Incident, Problem, Knowledge, and Change Management environments, integration into ServiceNow, the service catalog and Request management.This position works closely with business and IT teams to gather input to support ongoing business needs, define requirements, identify solutions through existing functionality or customizations as well as help develop requirements, test, implementation, and upgrade plans.JOB DUTIES: Technical expertise in identifying, evaluating, and developing ITSM solutions that meet business requirementsExperience implementing ServiceNow DiscoveryExperience in automating tasks within ServiceNowCreate service definitions and provide governance to all ITSM processesIn-Depth understanding of all ITSM functions and interdependenciesCoordinate the introduction of new or updated ITSM servicesAbility to manage multiple and conflicting prioritiesAbility to work effectively with individuals at all levels of an organizationExcellent analytical and creative problem-solving skillEffective written and verbal communicationProficient use in software programs such as Microsoft OfficeDevelop metrics to measure efficiency and effectiveness of the service catalog, delivery and end user experienceKnowledge of Microsoft Office 365, ITIL foundation certification preferredCertified ServiceNow System Admin a plusYOU MUST HAVE 2+ years of ServiceNow experience in a technical capacityBachelor's Degree in Information Technology / Computer Science or related field10 years of relevant experience will be considered in lieu of a degreePrior experience with advanced usage of the English language inclusive of written and verbal communication.WE VALUE Conveys information with clarity and directness, ensuring message is understood across diverse, global teams.Operations/ project management/ client relations experienceAwareness of agile methodologiesExperience in continuous improvement and risk assessmentAbility to translate and deliver on business needsEffectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.Achieving "fast and right" results in a matrixed environmentQuickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues