Manages staff, providing coaching, mentorship and work direction.- Conducts regular performance appraisals and career discussions with staff.Facilitates employee career development. Interviews, recruits and selects staff.- Manages and conducts induction/orientation programs for all new employees,ensuring their smooth assimilation into the company.- Ensures all staff CVs, training records, position profiles and experience profiles arecomplete and up-to-date. Ensures timeliness and accuracy of timesheets andexpense reports.- Supports allocation activities per the local resourcing process. Supports activities ofproject leads/functional leads to optimize the operational running of projects.Escalates appropriately any issues which may impact project deliverables.- Delivers training on Working Practice Documents (WPDs) and Standard Operatingoperations. Identifies training gaps and ensures that training requirements are met.May contribute to development of training programs, where appropriate.- Assures adherence to good ethical and regulatory standards.- Alerts management to quality issues, request QA audits as appropriate, andfacilitate client and internal quality assurance audits as required.- Manages and reviews systems (e.G. Activate, CTMS, Preclarus, Clarity) to evaluateemployee and project metrics, KPIs and general project status.- Evaluates work of staff, including conducting PAVs (either remote or on-site) tothoroughly evaluate the employee monitoring skills and project conduction whenapplicable.- Participates in process improvement/development initiatives.- Ensures understanding and facilitation of the risk-based monitoring approach.- Provides input into bids and contribute to the procurement of new business where required.- Assists senior management in budgeting activity of assigned group(s) and supportsannual and long-range forecasting.