.Department Overview:**Risk Management at Oportun**:We are building a world-class team of fun, entrepreneurial risk managers who want to innovate, truly help people, and build a great company.
Be part of the team responsible for developing and enhancing Oportun's overall collections and customer engagement strategy.
In this role you will drive improved efficiency while enhancing overall customer experience by leveraging advanced data analytics to segment Oportun's customer base to determine the optimal engagement strategy.
This is an exciting opportunity in a fast-paced organization where your contributions can have a meaningful impact on driving efficiency and customer satisfaction.Overview:**Responsibilities**:- Increase customer engagement and operational efficiency by optimizing channel contact strategy across numerous communication channels- Work with Data Science team to build predictive behavior scoring and test strategies via champion/challenger tests- Gain deep understanding of the collections portfolio and conduct insights driven analytics to identify areas of improvement- Optimize loan-level NPV and mitigate losses while enhancing customer engagement by developing effective segmentation and customer engagement strategies- Develop and maintain operations and management reporting for all Collections KPI's- Support operations and proactively solve problems- Partner with engineering team to build new system enhancementsQualifications:- 6+ years of experience in an analytical role in the financial services industry and 2+ years of experience in Collections analytics role- Advanced SQL skills, familiar with Machine Learning and reporting automation programs (Python, C++).- Advanced Microsoft Excel and PowerPoint skills- Exceptional problem solving and analytical skills with the ability to maintain the highest standard of integrity, accuracy and precision- Excellent written and oral communication skills- Experience managing projects across multiple departments, including the ability to plan, organize and execute the operational aspects of a strategy change- Strong interpersonal and relationship building skills needed to manage partnerships with internal teams and external vendors- Bachelor's Degree in Engineering, Mathematics, Statistics, Economics, Finance, or other analytical discipline.
Master Degree preferred.LI-SG1LI-RemoteINDCompany Overview:**ABOUT OPORTUN**Oportun (Nasdaq: OPRT) is an A.I.Powered digital banking platform that seeks to make financial health effortless for anyone.
Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs.
Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs