Department Overview:
**Risk Management at Oportun**:
We are building a world-class team of fun, entrepreneurial risk managers who want to innovate, truly help people, and build a great company.
Be part of the team responsible for developing and enhancing Oportun's overall collections and customer engagement strategy.
In this role you will drive improved efficiency while enhancing overall customer experience by leveraging advanced data analytics to segment Oportun's customer base to determine the optimal engagement strategy.
This is an exciting opportunity in a fast-paced organization where your contributions can have a meaningful impact on driving efficiency and customer satisfaction.
Overview:
**Responsibilities**:
- Increase customer engagement and operational efficiency by optimizing channel contact strategy across numerous communication channels
- Work with Data Science team to build predictive behavior scoring and test strategies via champion/challenger tests
- Gain deep understanding of the collections portfolio and conduct insights driven analytics to identify areas of improvement
- Optimize loan-level NPV and mitigate losses while enhancing customer engagement by developing effective segmentation and customer engagement strategies
- Develop and maintain operations and management reporting for all Collections KPI's
- Support operations and proactively solve problems
- Partner with engineering team to build new system enhancements
Qualifications:
- 6+ years of experience in an analytical role in the financial services industry and 2+ years of experience in Collections analytics role
- Advanced SQL skills, familiar with Machine Learning and reporting automation programs (Python, C++).
- Advanced Microsoft Excel and PowerPoint skills
- Exceptional problem solving and analytical skills with the ability to maintain the highest standard of integrity, accuracy and precision
- Excellent written and oral communication skills
- Experience managing projects across multiple departments, including the ability to plan, organize and execute the operational aspects of a strategy change
- Strong interpersonal and relationship building skills needed to manage partnerships with internal teams and external vendors
- Bachelor's Degree in Engineering, Mathematics, Statistics, Economics, Finance, or other analytical discipline.
Master Degree preferred.
LI-SG1
LI-Remote
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Company Overview:
**ABOUT OPORTUN**
Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone.
Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs.
Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs.
In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.
Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.
We are proud to have been named a "Top Workplace" by the Bay Area News Group for three consecutive years, one of Fast Company's Most Innovative Companies in the World for 2020 and recognized as one of TIME Magazine's 2018 Genius Companies Reinventing the Future.
**WORKING AT OPORTUN**
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives.
This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.
We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.
**Remote-First Company**
As a "remote-first" workplace, our team members live, work and collaborate from their homes, remote work locations and our offices and contact centers in the United States, Mexico, and India.
No matter our location, we are dedicated to our mission to provide inclusive, affordable financial services that empower our customers to build a better future.