Sr. Manager, Customer Quality

.SR. MANAGER, CUSTOMER QUALITY POSITION SUMMARY:The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions as needed. Serves are the to go person on maters of solving problems and providing training on the fundamental quality tools and supports improvement efforts. Ensures flawless and on-time communication to customers and manages escalations. RESPONSIBILITIES:Ensure the resolution of the identified problems with the urgency they may require. Confirm failure description and scope of issue. Drive emergency actions.Collect, review, and react to data collected within the manufacturing processes. Ensure containment actions are due on timeDrive root cause analysis till identification and derive corrective action plans.Lead on problem solving team and for Fast Response System. Responsible for driving the problem-solving process including tool use, confirming 8D content and meeting customer and/or internal response time requirements.In the case of non-conforming products, facilitates the problem-solving process with the relevant team.Perform process capability studies on existing processes. Review and analyze results. Recommend changes to processes based upon findings and perform follow up to verify effectiveness.Participate in the modification of Failure Mode and Effects Analysis (FMEA).Ensures on-time communication to the customers on the escalated issues and drives accountability on problems-resolution.Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety, or environmental risks