Sr. Manager - Operations

Demonstrate Transplace Leadership Principles o Lead by Example o Communicate Effectively o Build a Great Team o Deliver Results
- Operations Management (P&L Ownership, Strategic Development, Overall Operations)
- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
- Meet or Exceed Transplace Targeted Financial Objectives
- Ensure appropriate use of internal service providers where benefits exist for Transplace and the Customers - Meet or exceed Customer financial and service targets
- Active development, distribution and customer alignment of business metrics that highlight both financial and service value - Renewal of contract with customer - Ensure team development and growth aligns with Corporate development goals