.Job DescriptionWho we're looking forZendesk is looking for an empathetic customer marketer who has passion for developing content. You'll be a key partner with our marketing, sales, and customer success teams to build resources and deliver assets to help tell the Zendesk story through the voice of our customers.The Senior Customer Marketing Manager will play a key role in developing content and helping to publish and promote customer story assets.If you have a passion for storytelling, excellent writing ability, can drive and prioritize critical initiatives toward shared objectives, have strong attention to detail and problem-solving skills, and are comfortable engaging with customers, executives and individual contributors alike, we want to hear from you.What you'll be doingProduce customer story content—compose briefs, write stories, review work from partners, and publish assets on the website and internal systems, supporting work with your own high-impact copywriting.Manage the approval process with customers and internal stakeholders for Customer Marketing content.Partner with cross-functional teams (Product Marketing, Campaigns, Partner Marketing, Competitive Intelligence) to support our key messages with customer evidence.Partner with the Communications, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.Write copy to promote customer stories internally to drive awareness.Help maintain an editorial calendar and manage customer interview pipeline.Improve existing production processes and tracking systems to encourage collaborative and transparent workflows.What you bring to the roleExperienced in content development; writing and developing content that aligns with business goals while bringing to life our customer stories in an engaging way.Possess an ethos of "getting things done." Decisive, agile, and iterative; easily able to shift gears between thinking and doing with a proven track record to thrive under ambiguity.Strong interpersonal skills to work closely with customer marketing team, cross-functional partners and company leadership.Team-player attitude—your enthusiasm will get others to participate in our programs and be our advocates within their teams.Strategic problem solver that can see beyond the day-to-day work to help reach marketing and sales goals, build a stronger brand, and improve the customer experience.Basic QualificationsCustomer-focused with passion & empathy for genuinely improving how Zendesk serves and engages people.8+ years proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company.Outstanding writing & editing capabilities, including exceptional grammar, punctuation, and spelling skills.Professional proficiency in English.Exceptional project management, prioritization, and attention to detail—you'll be managing multiple timelines with different stakeholders