Position Summary:
Provides 5th level of technical support for AutoZone stores concerning store system issues.
Provides assistance and guidance to all levels of support in the Store Technical Support team.
Researches and provides information to Development teams, Architects, and IT Managers to find resolutions for store system issues; responsible for the development of Store Technical Staff; may be responsible for 15+ staff teams if business needs demand it.
Job Responsibilities - Other duties may be assigned: Proactively research and provide information/feedback to the different levels of support; make recommendations for support when appropriate, including but not limited to technical troubleshooting processes and standards.Document resolutions, and provide feedback while maintaining responsibility for the integrity, relevance, and optimal communication of resolutions, resources, and tools developed for or by the Store Technical Support and Store DevOps or other areas of IT.Proactively monitor, research, and provide information/feedback to other IT groups regarding new software releases, their impact on production stores, or fix releases to stores presenting system issues.Proactively monitor drive/server failures, review system logs to determine the cause of failures; perform activities including but not limited to requesting reboot of servers, relocation of space, health checks, and serve as the first point of contact between the Store Technical Support and other functional areas of IT.Skills and Requirements: Level of formal education: A Bachelor's degree (BA, BS) or equivalent.Area of study: Computer Science, Programming, Information Technologies.Years of experience: Three to five years.Type of experience: Technical Support/Customer Service, Technical Analyst II, AutoZone Store or System Administrator Jr.Special certifications or technical skills: Fluent in English and Spanish.
LINUX, MS Office, MySQL, AutoZone Stores or Technical experience.Other/preferred: Excellent communication skills, organizational skills, ability to learn new technologies.
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