.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.Senior Partner Resolution Manager - Partner Success & OperationsWhy We Have This RoleAs a Senior Partner Resolution Manager - Partner Success & Operations, you will be an individual contributor leading efforts to drive system changes that enhance partner experiences globally. You will leverage automation and scalable solutions to optimize partner processes and elevate initiatives for partner success. By promoting cross-functional collaboration and working inclusively as one team—both internally and within the Qualtrics ecosystem—you will ensure our partners consistently deliver high-quality services that meet and exceed customer expectations.How You'll Find SuccessYou will know you are doing a great job when you:Resolve systemic barriers to unblock partner services delivery, creatively and analytically problem-solving to clear obstacles and successfully launch partner and customer programs.Enable partners to build strong Qualtrics services practices that deliver world-class XM programs for customers and drive higher customer renewal rates and program/license expansion.Build, measure, and improve upon an exceptional partner experience that fosters strong partner and customer relationships.Support the Partner Success, Ecosystem, XM Success, Sales, Global Operations, and Product teams to better scale and improve product features, systems, and processes.Effectively prioritize timely responsiveness for reactive requests while also making important progress on proactive and strategic initiatives.Demonstrate outstanding interpersonal, collaboration, and communication skills.Most importantly, you care deeply about our partners and customers and provide them a world-class experience