**Sr. Quality Engineer**:
Responsible to lead CS Engineers in the region to provide extraordinary service to our customers, providing fast response on quality/delivery issues using problem solving methods, fast response and conflict management as needed, with excellent leadership skills.
**Your Role**:
- Deep understanding of customer SCORECARD, interpretation and lead specific actions to sustain performance in GREEN
- In the applicable regions, Assign a Customer Quality Specialist to represent VOC and CSRs to CS Globally (for Global Customers)
- Know customer (specific) requirement and assure appropriate communication inside Aptiv CS organization
- Develop Customer relationship by maintaining presence at Customer locations
- Manage all Customer escalations throughout all management levels (organization, communication, presentation, action plan implementation and follow up,)
- Prepare and lead the management reviews with customer
- Track complaint resolution (initial response, 3D, 8D, ) on time and with the right level of quality and improve process
- Track lessons learned and read across in all plants (risk and corrective/improvement actions deriving from previous incidents or RFMEA findings)
- Coordinate and lead support teams at customer location during critical activities (e.g.
pilots, start-up, and major engineering changes)
- Follow up on systemic improvement plans and verify corrective actions efficiency
- Plan and participate in customer audits and control share point maintenance done by the plants
- Be the first level of escalation for the customer
**Your Background**:
- Bachelors Degree
- +5 years of experience as Quality
- Automotive Industry experience
- Team Leadership experience
- Strong knowledge in OEM systems (Customer complaints)
- Availability to travel 50% of the time
- Advanced English level (Conversational/85%)
- Advanced problem solving knowledge (Shainin, Six Sigma, etc)
- Advanced negotiation skills
- Conflict management
- Mechanical, electrical and electronic knowledge (preferred)
- Knowledge of measurement equipment for analysis of electrical failures in equipment (preferred)
- Knowledge in PFMEA, APQP
- Experience in GM BIQ requirements
- Ford SCAAF and customer requirements / system experience
- Launching in new process
**Aptiv Rewards & Advantages**:
- Competitive compensation package including; Bonus Potential, Healthcare, Pension & TaxSaver schemes.
- Learning, professional growth and development in a world recognized international environment.
- Access to internal & external training, coaching & certifications.
- Recognition for innovation and excellence.
- Opportunities to give back to the community.
- Meaningful work that makes a difference in the world
Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv's success.
Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings.
When you join our team, you'll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.
At Aptiv, we don't just see the world differently; we work to change reality.
That means developing technology that rewrites the rules of what's possible in the pursuit of making transportation safer, greener and more connected.
Today there are more than 160,000 of us globally, located in 44 countries, and united by one mission.
Join the movement and together, let's change tomorrow.
Aptiv is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.