Full Time Regular MX Torre Insignia Saltillo11 days ago Requisition ID: 1143About the Role:We are seeking a highly motivated and experienced Sr Representative, Customer Service to join our team in the Non-Durable Goods Manufacturing industry. As a Sr Representative, Customer Service, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. You will be the first point of contact for our customers and will be responsible for resolving their inquiries and concerns in a timely and professional manner. Your main goal will be to build strong relationships with our customers and ensure their loyalty to our brand. This is a Hybrid position located in Saltillo Coahuila, Mexico.Minimum Qualifications:Bachelor's degree in Business Administration or related field3+ years of experience in customer service or related fieldExcellent communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentProficient in Microsoft Office SuitePreferred Qualifications:Experience in the Non-Durable Goods Manufacturing industryBilingual in English and SpanishExperience with CRM softwareResponsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer concerns and complaints to ensure their satisfactionCollaborate with other departments to ensure customer needs are metMaintain accurate records of customer interactions and transactionsIdentify opportunities to improve customer service processes and proceduresSkills:As a Sr Representative, Customer Service, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our clients. You will also use your ability to multitask and prioritize in a fast-paced environment to ensure customer inquiries and concerns are resolved in a timely manner. Proficiency in Microsoft Office Suite and experience with CRM software will be essential in maintaining accurate records of customer interactions and identifying opportunities to improve customer service processes and procedures. Additionally, bilingual proficiency in English and Spanish will be beneficial in communicating with our diverse customer base.#J-18808-Ljbffr