Reporting to the Sales Operations Manager, the Sales Support Supervisor acts as the team leader and process owner of operations, procedures and related IT tools within Garrett. In alignment with the department strategy, the function supports operational and process excellence, people development and continuous improvements initiatives.- **Your role**:- Organize responsibilities within the team for the execution of the departmental plans- Develop, mentor and empower the teams- Promote a continuous improvement culture and involve team in kaizen events: discuss suggestions, complains, feedback and translate those into initiatives- Ensure the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams- Arrange and lead meetings with key stakeholders, drive resolutions and prepare escalation meetings when needed- Act as the sales operations process owner across functions and regions and develop a collaborative support system with other departments- Responsible for order-to-invoice operations including material, customer master data and pricing management- Ensure master data (customers, products, pricing...) quality and consistency with ERP- Ensure compliance of the order-to-invoice operations: TAX flows, trade, internal approval flows, etc.- Identify and execute opportunities for administrative process improvement, remove waste and non-value-added steps in the flow of administrative work.- Coordinate within the teams the implementation of changes- Design and implement new reports and dashboards to monitor and report out sales operational performance- Ensure digital asset collection development by maintain up-to-date tooling database- Work closely with Purchase Admin, buyers and tooling suppliers to assure that the purchased tooling and equipment meet customer requirements**Your experience**- 3-year experience in customer support, sales operations in an international organization- Fluent in English- Strong expertise with SAP and Excel