Sr. Spec. Ddit Us&I Service Management

**Summary**:

- Specialist for operations in the given business sub -capability.

**About the Role**:
**Major accountabilities**:

- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.
- Be the liaison for the function, on all topics related to functional Service Management.- Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.-
- Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.-
- Enable operational excellence and continuous improvement in Service Management.-
- Connect with all functional Service Management coordinators and bring alignment on our ways of working.**Key performance indicators**:

- Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.

**Minimum Requirements**:

- IT Educational background or proven work experience.
- Service Now management proficiency

**Work Experience**:

- Proven Ability to Develop trust-based relationships with key stakeholders.
- Application Management.
- Interactions with senior management.
- Reporting and analysis

**Skills**:

- Data quality assurance.
- Business Acumen.
- Performance Management.
- Planning.
- Project Management.
- Risk Management.
- Stakeholder Management.

**Languages**:

- English.

Division

Operations

Business Unit

CTS

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Alternative Location 1

Prague, Czech Republic

Functional Area

Technology Transformation

Job Type

Full time

Employment Type

Regular

Shift Work

No