.**Location**- Monterrey, Mexico**Job ID**- 0000014371**Category**- Human Resources**Are you passionate about the HR area and especially HR Benefits related processes?**Join our amazing Employee Services Operations team and help us make our LEGO® colleagues happy through ensuring high level service as well as nice benefits for them!**Core Responsibilities**:As a Senior Specialist, you will be delivering a consistent service to all the customers of our AMS shared service center. This means to meet the customers' expectations and provide them with the best service, incorporating the LEGO® values. Your responsibilities would be as follows:- Admin of Background checks system accesses.- LBR wellness reimbursements - Employee can purchase somethings, send receipt, and we reimburse them through payroll.- Processing of the quarterly bonus calculations for LBR -To run the roster and depending on tenure in the job (based on clear rules), selects the entitled employees. LBR provides numbers, then this position combines eligibility and store matrix and determines the % of bonus and inputs to Payroll.- Creating offer letters for employees receiving promotions or otherwise changing jobs outside of a recruitment process. The offer letter has variances depending on the circumstance.- Pension enrollment and other transactional Benefit handling.Administer employee leave of absence and accommodation requests:- Coordinate with our external leave administrator (NY Life) to document, assess and communicate decisions related to leaves of absence and accommodation requests.- Collaborate with people leaders and employees to help employees perform essential job functions.- Collaborate with internal partners (People, Places and Culture; Legal; etc.) on cases that need additional consultation.Administer benefit plans, billings, and systems:- Audit and update data feeds to benefit carriers.- Process weekly claim wires.- Process bills related to benefit plans.- Collaborate closely with Payroll and other internal partners to ensure data integrity and consistent processes.- Active collaboration in transition of new tasks into the team, documenting and mapping the processes.**Play your part in our team succeeding.**:The LEGO Business Service Operations (BSO) is a shared service center that delivers HR and Finance services to the entire LEGO Group from 3 locations: Monterrey, Kladno and Singapore. The purpose of the BSO is to create an effective and efficient platform for growth to support our strategy and reach twice as many kids over the next 5-7 years. Joining this team means joining top professional environment where the focus is on quality, learning and collaboration.**Do you have what it takes?**- Excellent communication skills, to be able to serve as the liaison between employees, leaders, and our external leave provider.- Strong organizational skills to be able to track and audit leave cases