.The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations.Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.Analyze Operations information and make evaluative judgements to solve problems.Identify and resolve routine problems and operational issues with broader departmental impact within established procedures.Identify hiring needs to ensure adequate staffing.Serve as a backup for manager, as needed.Operate with a limited level of direct supervision.Exercise independence of judgement and autonomy.Act as SME to senior stakeholders and/or other team members.Manage teams effectively.Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:2-5 years of related business experience including at least one-year supervisory experience.Proficient in Microsoft Office.Proactive leadership and motivational skills.Proven organization and time management skills.Demonstrated problem-solving and decision-making skills.Consistently demonstrates clear and concise written and verbal communication skills.Education:Bachelor's degree/University degree or equivalent experience.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Funciones:Manejo de Personal área hipotecario.Requisitos:Experiencia en manejo de equipos de trabajo.Conocimiento de las diferentes etapas para el otorgamiento de crédito Hipotecario como capacidad de pago, DTI, PTI.Conocimiento de proceso Etapa 1, Etapa 2, Excepciones.Desarrollo de estrategias para controlar Pipe line.Disponibilidad de horario en cierres de mes.Manejo de sistema de Cronos.Dominio de Política de crédito.Elaboración de reportes y presentación de procesos y métricas